Frequently asked questions:
If you cannot find an answer to your question here, please contact us via e-mail email@example.com
How Can I place an order?
Add the item to your cart -> proceed to check out -> fill your information ->Choose Payment method (Credit card/ PayPal) -> Choose delivery method (LV Post /Fedex) -> Proceed to Payment -> get a confirmation in your e-mail
Something went wrong during the payment
- If you are not sure if your money has transferred, please check your bank account or contact us via e-mail firstname.lastname@example.org ;
- credit card was not accepted- please contact your bank or try different credit card;
- credit card payment has been declined- please check if have not set a card limit;
- received two invoices- make a payment just for one of them.
Can you please guide me on how to do the order avoiding to pay the extra VAT ?
You do not have to pay VAT if you are outside EU zone or if you are legal entity:
- For the non-EU citizen then VAT will be automatically discounted at the checkout;
- As a legal entity you should fill the information about your VAT number at the checkout, then VAT will be automatically discounted.
How much should I pay in my national currency?
Money exchange rates depends on the exchange rates of the bank you are using,
When will my order be shipped?
All orders are processed within one week. With LV post we are shipping on Wednesdays. If you have ordered DIY kits or enclosures prceeding might take a little longer.
How much is shipping?
Exact shipping costs you will find at the checkout, once you will fill your delivery information.
Do you ship to my country?
We are able to ship to most countries. If your country is not on the drop–down list at checkout, please contact our customer service department.
How long will it take for my order to be delivered?
It depends on your location, but once your order will be proceeded you will get a tracking number, with approximate delivery time:
- To EU If you are shipping with LV post then it might take a week or two, if you are shipping with Fedex economy it might take up to one week, but with Fedex priority it will be 3 days;
- WW If you are shipping with LV post then it might take up to three weeks, if you are shipping with Fedex economy it might take a little longer than a week, but with Fedex priority it will be 3-5 days;
Where is the tracking number for my order?
We will email you your tracking number as soon as we process your order. Please allow 24 hours for this number to be activated by the carrier.
What is a B-Stock unit?
A B-Stock unit is an item that has been returned by a customer with little to no signs of wear and tear, or those are items that has been discounted because of the launch of the new version. It includes a full manufacturer’s warranty and all original accessories.
Is my unit under warranty?
All units (including B-Stock) include a full 2 year warranty.
Will my product work on 110v/220v?
Yes, we will include suitable power supply for your location.
Do you offer repairs?
Yes, repair costs 30EUR per hour, please send a request via email to email@example.com
DIY System will be available as a fully assembled Version?
DIY system is not available assembled, but if you are not good with DIY modules, we suggest to check our Black Classic System/ Pico System/ Fusion Drone System
What is the difference between “PCB + ICs +Panel” and “Full kit”
- If you want DIY kit that includes all parts needed, then you should choose DIY full kit, then you will get completely everything to build your modular synthesizer,
- “PCB + ICs +Panel” means you will get only the rare parts of DIY kits, PCBs and panel (the black front plate for each module).
Is it complicate to build a DIY module?
It depends on your skills. If you are new to the modular we would suggest you to start with easier DIY kits like DIY Mixer
Are the PCB's surface mount (SMT) or through hole (TNT)?
DIY kits requires "thru-hole" technology
Is the fusion box the same as the fusion delay flanger ensemble just in a box?
Yes, the core of the unit is similar to the Fusion Delay/Flanger, but we have improved BBD clock driving circuit by introducing sophisticated S&H circuit to cancel possible clock feedthrough into the sound circuit - that is common issue with BBD devices.
My Black VCO doesn’t track 1V/oct well. Can I adjust tuning?
Black VCO is fully analogue design and tracking may go off slightly depending on power supply voltage, temperature, etc. You can adjust tracking by following instructions below.
There are 2 trimpots on the left from The Tune on the front panel. Top one is SCALE (adjusts 1V/oct tracking), bottom one is OCTAVE – it adjusts octave switch scaling.
Adjusting tuning is following:
1.Connect the VCO to the rack’s PSU. Let it "heat up" for ~15mins. Set FM LEVEL and PULSE WIDTH to min, set octave switch to 0.
2.Connect a tuner to the SAW output of the VCO.
3.Connect a keyboard/MIDI-CV interface that generates 1V/oct CV to the 1V/OCT input.
4.Play C3 on the keyboard and use TUNE potentiometer on the front panel to adjust tuning so that tuner shows C3.
5.Play C4 on the keyboard and see the tuner reading.
6.If the tuner shows something higher that C4 use SCALE trimpot to INCREASE the frequency of the VCO slightly (by turning it CCW). If the tuner shows something lower than C4, use SCALE trimpot to DECREASE frequency slightly (by turning it CW).
7.Play C3 again and use TUNE potentiometer to adjust tuning so tuner shows C3 again.
8. Play C4 and see, what you get. The tuning should be more precise. If it’s not exactly C4, go back to step 6.
9.Once you are happy with C4, check what you get on C5, C6 and C7. You may need to adjust it little bit more as described on step 6.
10.Now set the frequency to C4 and rotate the OCTAVE switch around several octaves, and check tuner readings! If switching octaves up, frequency gradually increases octave by octave, turn OCTAVE trimpot (the bottom one) slightly CCW, set frequency to C4 and check readings again. If the frequency decreases, turn the trimpot CW. With slight adjustments, you should be able to get precise readings C4, C5, C6 and C2, C3 when rotating the octave switch.